Information Product Number: IN0803979CT Publication Date: December 2008 Number of Pages: 18 Analyst: Steve Hansen Price: $2,995 U.S. Dollars Table of Contents/Tables/Figures  Member Access Full-text HTML Full-text PDF Data File Spreadsheets*

Summary
 The most current data indicates that overall, the PBX market continues to show growth. Users continue to move to IP PBX platforms, in large part based on good ROIs, coupled with the productivity gains of unified communications, and the increasing benefits associated with SIP's open architecture.
 
 In-Stat estimates that, in 2008, worldwide PBX revenues will grow just under 2%, when compared to 2007. Although the market showed growth in 2008, it is below what was anticipated. The economy is going through a crisis, the likes of which few have seen before, and the PBX market simply can not remain unaffected. In-Stat’s expectation is that for 2009, revenues will be essentially flat, with growth beginning to return in 2010.
 
 This report provides insight into:
 -Market share estimates for the leading PBX providers
 -Five-year line shipment forecast
 -Five-year revenue forecast
 -Technology trends among the leading PBX providers

Information Product Number: IN0803971CT Publication Date: December 2008 Number of Pages: 28 Analyst: David Lemelin Price: $3,495 U.S. Dollars Table of Contents/Tables/Figures  Member Access Full-text HTML Full-text PDF Data File Spreadsheets*

Summary
 The slowing economy is certain to play a role in the continued deployment of VoIP. While new entrants may be skeptical about spending in order to save, this might not be as much the case among the increasingly sizable base of existing business VoIP users who still have plenty of legacy TDM voice solutions in place. Many of these decision makers are more likely to seek solutions involving less up-front costs, or rock-solid financials than those choosing to abandon further deployment strategies. Only 34% of businesses with VoIP use it exclusively (no TDM). Deployments remain wide-ranging, and despite recent economic slowdowns, growth in all flavors of VoIP is expected to grow at mitigated levels, reaching 74% of all US businesses by 2012.
 
 This report reviews the key factors driving VoIP adoption, the impact of a slowing economy, and the multiple flavors of IP finding roots in the US business market. Survey results of 639 decision makers in organizations that have adopted VoIP are reviewed. Revised line/seat and revenue forecasts through 2012 for Hosted IP Centrex and broadband IP telephony within the US are provided, along with a worldwide IP PBX line.

Information Product Number: IN0803999CT Publication Date: December 2008 Number of Pages: 40 Analyst: Norm Bogen Price: $3,495 U.S. Dollars Table of Contents/Tables/Figures  Member Access Full-text HTML Full-text PDF Data File Spreadsheets*

Summary
 Within the business market, corded IP phones remain the standard, and will continue to dominate the enterprise IP phone market throughout the forecast period. However, WLAN and IP DECT phones continue to grow, especially within some specific vertical and geographical markets. This report includes IP phone vendor market shares for 2007 and 1H2008. It also includes a 5-year forecast by phone type.

Information Product Number: IN0804010CT Publication Date: October 2008 Number of Pages: 19 Analyst: Steve Hansen Price: $2,495 U.S. Dollars Table of Contents/Tables/Figures  Member Access Full-text HTML Full-text PDF Data File Spreadsheets*

Summary
 Traditionally, video monitoring has its roots in security services, primarily for the purposes of surveillance. The fundamental ability of this technology to provide a continuously updated, real-time visual image of a targeted area, coupled with recording capabilities, has made it a dominant tool in the security sector.
 
 But the face of video monitoring is changing. The same capabilities of video monitoring that have proved so valuable to the security sector are also proving to be valuable when applied to a larger range of business processes. Although security remains the dominant application, this technology is also being applied to a wide variety of other business processes within organizations. In order to gain additional insight into this expansion, In-Stat conducted a survey of 300 users involved in video monitoring, and the results and analysis of this survey is the subject of this report. This report provides insight into:
 - Types of video-monitoring applications currently deployed
 - Average number of sites being monitored
 - Utilization of 2-way audio
 - Utilization of face recognition for access control
 - Integration of environmental sensor applications with video-monitoring systems
 - Types of video-monitoring applications planned for deployment looking forward

Information Product Number: IN0803977CT Publication Date: September 2008 Number of Pages: 44 Analyst: David Lemelin Price: $3,495 U.S. Dollars Table of Contents/Tables/Figures Read Press Release  Member Access Full-text HTML Full-text PDF Data File Spreadsheets*

Summary
 Unified communications (UC) promises a transformation of the business landscape by facilitating closer collaboration among employees, suppliers, and customers. But the revolution also creates seismic industry shifts, as titans like Microsoft, IBM, and Cisco, position themselves for larger shares of the growing unified communications pie.
 
 This report contains an analysis of the current state of UC from both industry and end user perspectives. Vendor strategies and survey results of business decision makers’ current and planned adoption of UC applications are presented. Also included is an updated analysis of market shares of the US and worldwide unified messaging (UM) and traditional voice messaging markets, along with forecasts for each by geographic region through 2012. Forecasts for unified communications products and services across the same time period are also included in the report.
 
 The report demonstrates that UM, a key component of UC, is leading the way with the demise of traditional voice mail on the horizon. Further, the integration of conferencing into the UC framework clearly represents a near term opportunity bring real-time functions into the UC framework and encourage users to change long ingrained communications habits.

Information Product Number: IN0804002CT Publication Date: August 2008 Number of Pages: 32 Analyst: David Lemelin Price: $2,995 U.S. Dollars Table of Contents/Tables/Figures  Member Access Full-text HTML Full-text PDF Data File Spreadsheets*

Summary
 This In-Depth Analysis is an investigative report on the state of performance monitoring and management for voice call quality in Voice-over-IP (VoIP) applications and why performance management is important. It discusses the factors affecting voice quality and provides the differing perspectives from business users, service providers, and systems vendors. Voice quality performance metrics, standards, and interoperability in development, as well as relative vendors' positioning are covered. Finally, a set of recommendations is provided for each of the industry constituents.

Information Product Number: IN0803972WWI Publication Date: July 2008 Number of Pages: 40 Analyst: Keith Nissen Price: $3,495 U.S. Dollars Table of Contents/Tables/Figures Read Press Release  Member Access Full-text HTML Full-text PDF Data File Spreadsheets*

Summary
 This research is an update to the In-Stat report entitled Multi-Service Business Gateways: Cisco Under Attack, #IN0702852LN, published April 2007, which quantifies the worldwide market for SMB and branch office MSBG devices. It is also an extension of research published in the In-Stat report entitled Applications Define the Multi-Service Business Gateway, #IN0803993WWI, published June 2008, which examines the attitudes and buying behavior toward MSBGs by US businesses operating small, medium, and branch offices.
 
 The research presents a detailed description of varying types of MSBGs, categorizing products into router-based, voice-based, and office-in-a-box MSBG devices. The evolution toward third-generation MSBGs is also examined. The report quantifies the MSBG total available market, 2007 product shipments, and a five year MSBG unit and revenue forecast for the US and global markets.
 
 In-Stat's research has confirmed the overwhelming appeal of multi-service devices by businesses that operate small, medium, and branch offices. In-Stat has also documented evolving technology trends that are creating third-generation MSBGs. Based on this research, In-Stat has concluded that MSBGs will be the means by which future IP communication technology is adopted in the SMBs and branch office market segments.

Information Product Number: IN0803993WWI Publication Date: June 2008 Number of Pages: 29 Analyst: Keith Nissen Price: $2,495 U.S. Dollars Table of Contents/Tables/Figures Read Press Release  Member Access Full-text HTML Full-text PDF Data File Spreadsheets*

Summary
 The migration of small, medium, and branch offices to IP communication has created a market for devices that serve multiple functions. The availability of third-party application software, off-shore manufacturing, and system-on-chip technology has driven the convergence of the router, Ethernet switch, firewall security, VPN, and VoIP gateway market segments, forming a new product segment that In-Stat named in 2004, the multi-service business gateway (MSBG).
 
 This report traces the development of the MSBG over the past three years. The report identifies major technology trends and equipment suppliers. The MSBG market is analyzed by examining primary applications, such as network connectivity and IP voice communication.
 
 The findings from a primary research survey of US businesses operating SMB or branch offices are presented. The survey focuses on identifying business attitudes toward the use of MSBG devices, as well as assessing future buying behavior.